Meet Octo,
your AI reservations agent.
Octo answers every enquiry, quotes availability, takes the booking and handles the changes — on web chat, WhatsApp, email and the phone. Direct bookings at any hour, without growing the team.
Octo does what your
front-of-house team does.
Rates, availability, what's included, how to get there. In seconds, in the guest's own language, at three in the morning.
Checks your live availability, prices the dates and puts the options in front of the guest while they are still interested.
Captures the details, confirms the stay and writes it into your PMS. Direct, with no commission going to anyone else.
Extensions, early arrivals, late check-outs, cancellations. The back-and-forth that eats your team's whole morning.
Parking, an extra night, a later check-out. Offered on every enquiry, not only when somebody remembers to ask.
Wi-Fi codes, maintenance issues, local recommendations, check-out instructions. The guest asks once and gets an answer.
Deposit reminders, outstanding balances, the payment link sent for the third time. The follow-up nobody enjoys doing.
Booking confirmations, invoices, and the documents a corporate booker needs before their own finance team will sign anything off.
The moment something needs a person, your team gets the alert and takes over mid-conversation, with the whole history already there.
The difference Octo makes.
The same enquiry, on a Tuesday night.
- 22:40 An enquiry lands. Two-bed, three weeks, from the 14th.
- 09:15 Somebody opens the inbox the next morning.
- 11:00 Availability checked, quote written, email sent.
- 11:20 The guest booked somewhere else last night.
Lost — or won back through an OTA, minus the commission.
- 22:40 The same enquiry lands.
- 22:40 Octo answers, checks availability and sends the options.
- 22:44 Guest picks one and adds a requirement. Answered.
- 22:47 Booked, confirmed, and written into your PMS.
Won. Direct, at full margin, while everyone was asleep.
What the guest actually sees.
Those seven minutes, on the channel the enquiry came in on.
Guest: hi — do you have a two-bed in London for 14 March to 4 April? 2 adults and 2 kids 22:40
Octo: Thank you for your message. Happy to share a couple of options that fit your dates: Riverside, Shoreditch — two-bed, £185 a night + VATSee photos and details Kings Court, Chiswick — two-bed, £210 a night + VATSee photos and details Both rates include all utilities, free wifi and weekly cleaning. Which would you like to go ahead with? 22:40
Guest: Riverside please. Can the second bedroom have two singles for the children? And it needs to be invoiced to the company. 22:44
Octo: Both of those are fine. Before I put anything through, please check these details: Riverside, two-bed — 14 March to 4 April 2 adults, 2 children — two singles in the second bedroom £185 a night + VAT, invoiced to the company From here I can ask the team to call you to talk it through, or hold the apartment now and email you a secure link to pay and confirm the booking. 22:44
Guest: All correct. Hold it and send the link — Meridian Partners, and the guest is Amara Osei. 22:45
Octo: Your apartment is held, reference 20260314-0042. I've emailed you the booking details and a secure payment link. The hold lasts one hour, and the booking is not confirmed until payment is received. 22:45
Guest: Just paid. 22:47
Octo: Payment received — that's confirmed. Riverside two-bed, 14 March to 4 April, for Amara Osei, reference 20260314-0042. Your invoice and check-in details are on their way. 22:47
Enquiry to confirmed booking in seven minutes, with nobody awake — every detail read back and checked first, no card details typed into a chat, and the booking written straight into your PMS.
Octo works inside
the lines you draw.
The worry with an AI talking to guests is that it says something you never would. So you decide what it can agree to, and you see everything it does.
Write the lines Octo must not cross — your rates, your minimum stay, your check-in times. Anything outside them, Octo will not agree to.
Guest is asking for money back. Outside what Octo can agree.
Complaints, refunds, anything needing judgement. Your team gets the alert and picks the conversation up where Octo left it, with the whole history attached.
Every conversation is there to read while it is still happening. Step in whenever you want, or leave Octo to it and read the summary in the morning.
Everything Octo comes with,
built in from day one.
Chat Everywhere
Deploy on your website, WhatsApp, socials, phone, and email. One assistant, every channel.
Multilingual
Answer guests in their language. No extra configuration required.
White-Label
Your brand, your colours, your tone. The assistant looks and feels like part of your team.
Easy Training
Upload your property guides, house rules, and booking FAQs. The AI learns your content and stays accurate.
Live Insights
Real-time dashboards show conversation volume, top questions, and resolution rates at a glance.
Human Takeover
Jump into any conversation live. Your team gets notified the moment a guest needs a real person.
Enquiry Analytics
Understand which questions come up most, where enquiries stall, and where to focus your team's time.
Automate Tasks
Take booking enquiries, log maintenance issues, update records. The AI acts, not just answers.
Secure
Enterprise-grade encryption, role-based permissions, and data handling built to meet compliance standards.
Works with your existing stack.
Property Management Systems
Connect your PMS to sync availability and property data, make bookings, handle extensions, and keep records up to date automatically.
CRM & Support Tools
Route conversations, create tickets, and update contact records inside the tools your team already uses.
Messaging & Comms
Send notifications, escalation alerts, and regular summaries through your existing messaging channels. Connect your own domain and send from your address, not ours.
Document Storage
Pull from your existing document library to train the AI on property guides, policies, and terms.
What that adds up to.
Of guest enquiries resolved automatically
Faster response time vs. manual support
Languages supported out of the box
Availability, 365 days a year
Add Octo to the team.
Live in hours, not months.
Show Octo Around
Point Octo at your website and add your property guides, house rules and booking FAQs. Octo learns your portfolio the way a new starter would, only faster.
Give Octo The Keys
Connect your PMS, your inbox and the channels guests already use. Octo works in your systems, under your brand, in your tone of voice.
Put Octo On Shift
Watch every conversation live, step in whenever you want, and see exactly what Octo is handling. Octo gets better with each one.