Meet Octo, the AI teammate for accommodation operators

Your team where it counts.
Octo everywhere else.

Octo answers guest questions, takes reservations, handles amendments and cancellations, and looks after guest requests around the clock. Your team steps in only when it matters.

Book a Demo
Built for Hotels Aparthotels Serviced apartments Corporate housing Holiday lets
How it works

Onboard Octo like a new teammate.

A short handover, then Octo is on shift, working with the systems you already use.

  1. STEP 1

    Show Octo around

    Point Octo at your website and train it on your guides, FAQs and other content. It stays up to date and learns on the job.

  2. STEP 2

    Give Octo the keys

    Give Octo its own email, phone number and WhatsApp. Connect your systems and teach it your workflows.

  3. STEP 3

    Put Octo on shift

    Go live and watch every conversation. See productivity jump, and step in whenever you like.

Why it matters

The Octo difference.

Work doesn't wait. When nobody gets to it, guests book elsewhere and invoices go unpaid.

Without Octo
With Octo
Reservations
A guest messages at 23:40 and hears nothing until morning.
Octo replies in seconds and takes the booking.
Guest Services
A guest asks for a late check-out and waits an hour for a reply.
Octo checks the diary, confirms it and updates the booking.
Amendments
A guest asks to extend by two nights and waits until Monday.
Octo checks availability, extends the stay and confirms in minutes.
Marketing
Guests who enquired and went quiet never hear from you again.
Octo follows up with a timely offer and wins some of them back.
Finance
An invoice goes overdue and sits until someone has time.
Octo chases it the day it's due.
Training
A new starter is stuck on an amendment and interrupts a busy colleague.
Octo walks them through it.
Screening
60 people apply for a housekeeping role. A manager loses two days to calls.
Octo interviews them all and sends a shortlist.
Vendors
A supplier chases an order and the email gets lost.
Octo replies the same day and flags anything that needs a decision.
Insights
Nobody has time to read every conversation, so patterns go unnoticed.
Octo sends a daily brief with the trends worth acting on.
Octo's roles

Starts at the front desk. Grows across your business.

Octo runs your workflows end to end, not just the chat. Start with one role and add more as you go.

Reservations

Turns enquiries into direct bookings.

Answers enquiries, qualifies corporate and relocation leads, quotes stays, takes bookings and chases payments.

Enquiry › Proposal › Contract › Payment › Check-in

Guest Services

Looks after guests from arrival to checkout.

Arrival prep, check-in, breakfast, spa and local tips. Sells extras and handles in-stay requests.

Request › Triage › Resolve › Escalate › Close

Amendments

Changes bookings, no back-and-forth.

Date changes, extra nights and late check-outs, plus follow-ups and paperwork after checkout.

Request › Review › Amend › Confirm › Notify

Beyond the front desk

Marketing

Brings guests back for repeat stays.

Finance

Sends invoices and chases overdue ones.

Training

Gets new staff up to speed from day one.

Screening

Interviews applicants and sends a shortlist.

Vendors

Answers supplier queries and screens new vendors.

Insights

Sends a daily brief on guest trends.

In your control

Octo works inside
the lines you draw.

You decide what Octo can agree to. You see everything it does.

Rules Octo follows
Never quote below your rate card
Never confirm a stay under the minimum
Never approve a refund
+ Add a rule
Never breaks your rules

Your prices, terms and policies. Octo never goes outside them.

Needs a person
Complaint about the cleaning

Guest is asking for money back. Outside what Octo can agree.

Read it Take over
Hands over at the right moment

Complaints and judgement calls go straight to your team, with the full story.

Live
22:47Booking confirmed: Riverside, 14 Mar
22:43Overdue invoice chased
22:41Applicant shortlisted: housekeeping
22:40Enquiry answered on WhatsApp
Nothing happens out of sight

Watch every conversation live. Step in any time.

Kept out
09:12Scam: "Your account is suspended". No reply
09:05Sales pitch: standard reply sent
08:5840 messages in a minute: sender blocked
08:41Automated email: ignored
Keeps out spam and abuse

Scams, sales pitches and floods of messages never get a reply.

Guest Intelligence

A teammate who remembers every guest.

Octo listens across every channel, builds a live profile of each guest, and acts on what it learns.

Remembers preferences

A guest mentions they prefer a high floor. Next time they book, Octo offers one.

Catches unhappy guests

A guest's messages turn frustrated. Octo alerts your team before it becomes a bad review.

Spots patterns

Several guests ask about parking this week. Octo flags the trend and suggests adding it to the booking flow.

See who didn't book, and why.

Example: last 30 days

412
enquiries
138
booked direct
274
didn't book

Why they didn't book

No availability
34%
Over budget
23%
Under minimum stay
17%
Wrong location
14%
Went quiet
12%

Every conversation is market research you're already paying for. Octo makes it readable.

Integrations

Plugs into the systems you already use.

Nothing to rip out. Octo connects to your tools and channels, and learns how you work.

Plus web chat, phone and SMS, and any system with an API.

FAQ

Questions operators ask us.

Will Octo replace my team?

No. Octo takes on the routine work so your team can focus on guests, judgement calls, growth and other high-impact work.

Which systems does Octo work with?

Octo works with popular PMS and CRM platforms, such as Res:Harmonics, Elina, HubSpot and SugarCRM, plus Google Drive, Airtable, Slack, Microsoft Teams, Front, payment processors, email, WhatsApp, web chat and phone. If a system has an API, Octo can usually connect to it.

How long does setup take?

Minutes, not months. Point Octo at your website and it can answer guests straight away. Connecting your systems and channels takes a few hours.

Is my user data safe?

Yes. Data is encrypted in transit and at rest, consent is captured before any data is collected, any record can be deleted on request, and your data never trains AI models.

Will Octo sound like us?

Yes. Octo uses your name, your colours and your tone of voice, in 30+ languages.

What does it cost?

Start free, no card needed. Paid plans are a fixed monthly fee that grows with your volume, with discounted rates for high volumes. Start small and move up as you grow. See pricing in your currency.

Blog

Latest from the blog

All posts →
IndustryOctopus AI joins Google for StartupsOctopus AI has been selected for Google for Startups Immersion EMEA. We're now working with Google engineers to bring the latest AI technology into Octo, the AI teammate for accommodation operators.18 October 2026 · 2 min read How-toAutomate your guest welcome callsThe guest welcome call catches problems before they become reviews. Here's how Octo rings every arrival the next day and hands over what needs a person.18 October 2026 · 3 min read How-toStop answering the same guest questions every weekOcto finds the guest questions it couldn't answer, groups and ranks them, and sends a regular report. Update its training in one click and keep it current.10 October 2026 · 3 min read

Put Octo on shift in minutes.

Point Octo at your website, connect your channels and watch it take on the routine. Then scale up as your team sees the difference.

Book a Demo
Pricing

Start free. Pay as you grow.

Free to start, no card needed. Then a fixed monthly plan that grows with your volume, with discounts at high volumes.

See pricing →