Terms of Use

Last Updated: 14 March 2026

1. Introduction

These Terms of Service ("Terms") govern your access to and use of the services provided by Octopus AI Ltd. ("Company", "we", "our", or "us"). Octopus AI Ltd. is a company registered in the United Kingdom. By accessing or using our platform (the "Service"), you agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Service.

2. Eligibility

You must be at least 18 years old to use the Service.

By using the Service, you represent and warrant that:

  • You have the legal capacity to enter into a binding agreement.
  • You are using the Service in a professional or business capacity (unless otherwise agreed).
  • All information you provide is accurate and complete.

3. Description of the Service

Octopus AI Ltd. provides a software platform that enables users to:

  • Build AI-powered assistants
  • Configure workflows and automation
  • Deploy assistants to third-party platforms (e.g., messaging platforms, collaboration tools, websites)
  • Store and manage AI-generated conversations

We reserve the right to modify, suspend, or discontinue parts of the Service at any time.

4. Account Registration

To access certain features, you must create an account.

You agree to:

  • Maintain the confidentiality of your login credentials
  • Be responsible for all activity under your account
  • Notify us immediately of any unauthorised use

We reserve the right to suspend or terminate accounts that violate these Terms.

5. User Responsibilities

You are solely responsible for:

  • The content you input into the platform
  • The AI assistants you build and deploy
  • Ensuring you have a lawful basis to process any personal data
  • Providing appropriate privacy notices to end users
  • Compliance with applicable laws and third-party platform rules

You must not use the Service to:

  • Violate any law or regulation
  • Infringe intellectual property rights
  • Process unlawful, harmful, or abusive content
  • Generate illegal, deceptive, or harmful outputs
  • Attempt to reverse engineer or disrupt the platform

6. AI-Generated Content Disclaimer

The Service uses artificial intelligence systems that generate outputs based on user inputs. You acknowledge that:

  • AI-generated content may be inaccurate or incomplete.
  • Outputs should not be relied upon as professional, legal, medical, financial, or technical advice.
  • You are responsible for reviewing and validating AI outputs before use.
  • Octopus AI Ltd. is not responsible for decisions made based on AI-generated content.

7. Data Protection and Privacy

Your use of the Service is also governed by our Privacy Policy. Where you use the Service to process personal data:

  • You act as the Data Controller.
  • Octopus AI Ltd. acts as the Data Processor.
  • You are responsible for ensuring that you have a lawful basis for processing personal data through AI assistants deployed using our platform.

8. Conversation Logs

The Service stores AI conversation logs to:

  • Provide and maintain the Service
  • Monitor system integrity
  • Improve reliability and performance
  • Provide support

You are responsible for informing end users that conversations may be stored and processed.

9. Third-Party Platforms

The Service may integrate with or deploy to third-party platforms. You agree that:

  • Your use of third-party platforms is subject to their own terms and policies.
  • Octopus AI Ltd. is not responsible for third-party services.
  • We may suspend integrations if required to comply with legal or contractual obligations.

10. Fees and Payment

Certain features of the Service may require payment. You agree to:

  • Pay all applicable fees
  • Provide accurate billing information
  • Authorise us to charge your chosen payment method

Unless otherwise stated:

  • Fees are non-refundable
  • Subscriptions renew automatically

We reserve the right to modify pricing with reasonable notice.

11. Intellectual Property

All intellectual property rights in the Service, including software, branding, and documentation, remain the property of Octopus AI Ltd. or its licensors. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable licence to use the Service. You retain ownership of content you upload, but you grant us a licence to process it solely to provide the Service.

12. Acceptable Use and Restrictions

You must not:

  • Use the Service to build systems intended to cause harm
  • Interfere with platform security
  • Use automated means to access the Service without permission
  • Resell or sublicense the Service without written consent

We reserve the right to suspend accounts that breach acceptable use standards.

13. Service Availability

We aim to provide reliable access to the Service but do not guarantee uninterrupted availability. We may perform maintenance or updates that temporarily affect availability.

14. Limitation of Liability

To the fullest extent permitted by law:

  • The Service is provided "as is" and "as available."
  • Octopus AI Ltd. excludes all implied warranties to the extent permitted by law.

We shall not be liable for:

  • Indirect or consequential losses
  • Loss of profits, revenue, data, or business
  • Damages arising from reliance on AI-generated content

Our total liability for any claim arising out of or relating to the Service shall not exceed the total fees paid by you in the 12 months preceding the claim. Nothing in these Terms limits liability for:

  • Death or personal injury caused by negligence
  • Fraud or fraudulent misrepresentation
  • Any liability that cannot be excluded under UK law

15. Indemnification

You agree to indemnify and hold harmless Octopus AI Ltd. from any claims, damages, or losses arising from:

  • Your use of the Service
  • Your breach of these Terms
  • Your violation of applicable law
  • Your processing of personal data

16. Suspension and Termination

We may suspend or terminate your access if:

  • You breach these Terms
  • Required by law
  • Necessary to protect the platform or other users

You may terminate your account at any time. Upon termination:

  • Your access to the Service will cease
  • Data may be deleted in accordance with our retention policies

17. Confidentiality

You agree not to disclose confidential information relating to the Service, including technical, business, or pricing information not publicly available.

18. Changes to These Terms

We may update these Terms from time to time. Material changes will be notified via email or platform notice. Continued use of the Service after updates constitutes acceptance of the revised Terms.

19. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

20. Contact Information

Email: privacy@asktheoctopus.com